Privacy & Terms
Privacy Policy
Our Privacy Policy explains how we use your personal data: how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.
1. What information do we collect about you?
We collect information about you when you register with us. We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies.
Without limitation, any of the following data may be collected and stored by Secured Solutions:
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Name
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Email address
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Mail address
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Work phone number
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Mobile number
In operating our website we may also collect and process the following data about you:
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Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
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Information that you provide by filling in forms on our website, such as when you register to receive information, a newsletter etc. or make a purchase.
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Information provided to us when you communicate with us for any reason.
Any or all of the above data maybe required from us from time to time in order to provide you with the best possible service and experience when you request information from Secured Solutions.
2. Who is the Data Controller?
The data controller of this website is: Secured Solutions, 48 Whitehead Crescent, Radcliffe, M26 1EZ
3. How do we use your information?
The information that we collect and store relating to you is primarily used to enable us to provide our services to you and is of a legitimate interest. In addition, we may use the information for the following purposes:
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To provide you with information requested from us, relating to our products or services.
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To meet our contractual commitments to you.
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To notify you about any changes to our Website, such as improvements or service/product changes that may affect our service.
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For marketing purposes so that we can provide information on other products which we feel may be of interest to you and where you have consented to receive such information.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email: secured.solutions.uk@gmail.com
4. How can you access your information and get it corrected?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at the following address:
email: secured.solutions.uk@gmail.com
Secured Solutions,
48 Whitehead Crescent,
Radcliffe,
M26 1EZ
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
5. How do we store your personal data?
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
6. Do we disclose your data?
We use a number of third party companies to support our services, some of which may process personal data on our behalf. These third parties have been carefully chosen and all of them have been vetted and comply with the legislation set out below.
7. Third party website links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
8. Data breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
9. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web
Terms of Website Use
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
1. Information about us
www.secured-solutions.co.uk is a site operated by secured solutions.
2. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
3. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, unless otherwise indicated by way of a copyright attribution notice. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off copies, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
4. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
5. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
6. Information about you and your visits to our site
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
7. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
8. LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
9.JURISDICTION AND APPLICABLE LAW
The courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
10.VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
11.YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact us using our contact information which can be found on this site.
Terms and Conditions
Between you (‘the customer’) and Secured Solutions
1. PURPOSE
1.1 The installed system (CCTV or Intruder Alarm) is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen, Secured Solutions are not responsible for any losses you may suffer directly or indirectly.
2. PAYMENT
2.1 A deposit of 10% of the agreed cost of work will be required when the order for installation is placed.
2.2 The balance is payable immediately upon completion of the work by our service engineer.
2.3 Payment is by cash, bank transfer or debit/credit card. The following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. The card payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.
2.4 We expect you to pay monies due promptly. If payment to us is overdue, we will charge you interest at 8.5% over the base rate of National Westminster Bank, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.
3. COSTS
3.1 All quotes are valid for a period of 30 days.
3.2 The quoted costs may be revised if:
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(a) You require the work to be carried out more urgently than agreed.
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(b) You change the specification.
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(c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of.
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(d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose.
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This includes:
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Re-visits of the installer/technicians/engineer for reconfiguration of the system.
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Remote viewing, where the customer is responsible for the availability of a broadband internet service, a router that provides the ‘PORT-FORWARDING’ function and a public (static) IP address.
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The installation work is outside the working hours of 8.00am – 7.00pm Monday Sayturday, except statutory holidays. Requests made by the customer to install outside these working hours will incur additional charges.
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Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labour work.
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This includes:
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Underground cabling
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Redecoration
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Building work
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Removal of floor boards, Carpet lifting/laying
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Erecting poles
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Steel trunking/capping
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Exceptionally high ceilings
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Drilling through walls thicker than 300mm
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The above will incur additional charges as agreed by the company representatives if required.
NOTE ~ Additional charges may be made if our engineers/technicians/installers are not provided with access to doors, shutters, windows, or any other areas where cables and equipment needs to be installed thereby incurring extra cable length.
4. GENERAL
4.1 Any prices quoted on this site are for installations within 50 miles of Manchester. Prices are available on application for locations outside of this area.
4.2 Secured Solutions will endeavour to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
4.3 You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.
5. EQUIPMENT
5.1 The equipment installed belongs to Secured Solutions until the work is complete and paid for in full by you. If you do not pay the balance of the installation charge immediately upon completion of the work by our service engineer, we have the right to remove the equipment from your premises without notice. By signing the contract with us, you irrevocably authorise us to enter your premises to remove the equipment if payment remains outstanding.
5.2 If you want to cancel a service you’ve arranged online or over the phone you get a 14-day cooling-off period you also get this cooling-off period if you were approached by the business somewhere away from the business’s premises, during the 14 days you can cancel for any reason and get your money back.
If you paid up front or made a deposit and cancel in the cooling-off period you’ll be entitled to receive all of the money back. The only exception is if you asked for services to be provided during the cooling-off period, in which case the business will keep what’s necessary to cover the cost of services provided up until you cancelled.
If you didn’t give the business any money but we provided services during the cooling-off period at your request, you’ll be expected to pay for these.
5.3 To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.
5.4 We will provide full training on completion of installation.
6. GUARANTEE
6.1 The customer must notify us immediately of a fault occurring with the security system and we will repair such fault as soon as possible after receiving notification.
6.2 All CCTV equipment used by Secured Solutions CCTV & Security is of professional grade and comes with a three year guarantee, alarms have a two year guarantee which will cover the costs of parts and labour in the first year. During the second and third years, the guarantee is via the manufacturer of the equipment so there will be a labour charge payable for services if anything goes wrong with the system. However, this labour charge will be waived if a customer has already taken out an annual maintenance contract with Secured Solutions.
6.3 The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:
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Incorrect adjustment or positioning by you or others of any part of the system.
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Consumable items of all kinds failing. Consumables are items with a finite life such as lamps and batteries.
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Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.
7. REMOTE VIEWING & IT ISSUES
If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name and password then further charges will apply to remotely configure or revisit to complete the set up.
Secured Solutions cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of router, new mobile phone, loss of settings on the router or a new operating system.
8. LIABILITY
8.1 Secured Solutions shall not be liable for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
8.2 Secured Solutions does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.
8.3 Secured Solutions does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.
8.4 Secured Solutions shall have no liability in contract for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
8.5 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.
9. FORCE MAJEURE
Secured Solutions shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of Secured Solutions. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of i-spy : Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Secured Solutions or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
10. APPLICABLE LAW
This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.
Cancellation Policy
1. Due to limited availability, we request that you cancel at least 48 hours before a scheduled installation. This gives us the opportunity to fill your appointment. You may cancel by phone or online here. If you have to cancel your appointment, we offer you a credit to your account if you cancel before the 48 hours, but we do not offer refunds. You may use these credits towards any future installation. However, if you do not cancel prior to the 48 hours, you will lose the payment for the deposit. The owner has the only right to be flexible here.
2. Cancellations made 2 days or more in advance of the event date, will receive a 100% refund. Cancellations made within 1 - 2 days will incur a 25% fee. Cancellations made within 24 hours to the event will incur a 35% fee.
3. I understand that I am holding a spot so reservations for this installation are non refundable. If I am unable to have works complete I understand that I can transfer to a friend.
4. If your cancellation is at least 48 hours in advance of the class, you will receive a full refund. If your cancellation is less than 48 hours in advance, you will receive a credit certificate to book a future installation. We will do our best to accommodate your needs.
5. You may cancel your installation up to 48 hours before the installation begins and request to receive a full refund. If cancellation is made within 48 hours you will receive a credit certificate to reschedule at a later date. Credit certificate must be used within 90 days.
6. You may request to cancel your installation for a full refund, up to 48 hours before the date and time of the installation. Cancellations between 18-48 hours before the event may transferred to a different date/time of the same installation. Cancellation requests made within 18 hours of the class date/time may not receive a refund nor a transfer. When you register for an Installation, you agree to these terms.